Driving Innovation in Traditional Business | Interview With Nationwide COO, Mark Berven

[1:13] - The role that having a “catchy” jingle plays in marketing a brand

[6:59] - Why the customer-centric approach is at the core of Nationwide’s foundation

[9:43] - What it means to be a mutual insurance company and how that impacts Nationwide’s overall strategy

[12:53] - How to create a culture and systems of engagement that will maximize your team’s performance