This week's guest is Mark Graban. Ron and Mark discussed process behavior charts, the importance of good metrics, the Red Bead Experiment, and more. An MP3 audio version of this episode is available for download here. In this episode you'll learn:  The (often misquoted) quote Mark likes (2:22) Mark's background (8:02) What a process behavior chart is (15:40) Where "Better Metrics for Better Management" comes from (10:25) Mark's thoughts on what kind of metrics are preferable (23:56) An example (25:11) What the Red Bead Experiment is and why it matters (28:25) Whether Mark has experienced any pushback (33:47) Podcast Resources Right Click to Download this Podcast as an MP3 Mark's Website The Mistakes that Make Us Mark on LinkedIn Get All the Latest News from Gemba Academy Our newsletter is a great way to receive updates on new courses, blog posts, and more. Sign up here. What Do You Think? How do you view metrics? Are some better or more reliable than others?