The Benefits Playbook Building Benefits Connectivity Through Infrastructure with Michael Levin, Co-founder of Ideon
This episode features an interview with Michael Levin, Co-founder of Ideon, an infrastructure platform powering digital experiences in health insurance and employee benefits. Michael has over 20 years of experience driving innovation and bringing quality and choice to new markets. Prior to Ideon, he served as the Chief Operating Officer for Affiliates Risk Management Services (ARMS), where he recruited a new leadership team, transformed and upgraded financial operations and audit systems, and led business plan development. He also founded Media Sciences, Inc., bringing quality, value, and choice to the printer supply market.
In this episode, Sasha and Michael discuss building infrastructure in the benefits space, the importance of decision support tools, and the trend of same-day benefits.
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“There's so much that we can do around creating better member experience. We can get coverage in place in days, not weeks, so that you don't get to the doctor and have a coverage issue. Or if you were to leave a company and you need to avail yourself of COBRA, that it is seamless as opposed to a three week or four week set of challenges. You should be able to understand the differences in real language between plans and understand the tradeoffs of making an investment in one place versus another. There's so much we can do around education, around transparency, ‘Is this the right doctor based on their experience, their training, their outcomes for me?’ Transparency and pharmacy and costs associated with that. But, there's so many areas of the member journey that could be improved from enrollment all the way through, through using these products. The good news is there's a lot of really great companies led by really great founders who are passionate about solving these problems and they will be solved. There's a lot of activity happening, so this is being solved for today. All of us have a good reason to expect great outcomes over the coming years.” – Michael Levin
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Episode Timestamps:
*(00:57): Michael explains Ideon
*(06:40): The importance of infrastructure in the benefits space
*(13:52): The power of accurate provider data
*(19:10): Michael dives into decision support tools
*(23:53): How we can improve member experience
*(26:40): Michael shares his favorite healthcare story
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Links:
Connect with Michael on LinkedIn