392 - Unlocking the Digital Front Door in Healthcare. Nicole Nixon, Five Faces

In this episode of Talking HealthTech, host Nathan Moore talks with Nicole Nixon, CEO of Five Faces. They discuss Nicole's diverse background in the Royal Australian Air Force, entertainment, manufacturing, and business turnaround, and how these experiences have shaped her approach to leading Five Faces.

They also delve into the concept of the digital front door in healthcare and how it improves patient access to care.

Nicole shares insights on how Five Faces managed the shift to focus on patient experience during the COVID-19 pandemic and the role of technology in facilitating this change.

They also explore why the healthcare industry is increasingly embracing digital technologies and the driving factors behind this trend.

Key Takeaways:

💼 Nicole's diverse background in various industries, including the Air Force, entertainment, and business turnaround, has shaped her approach to leadership in the healthcare industry.

📱 The digital front door in healthcare refers to how patients access their healthcare digitally, simplifying processes such as appointment scheduling and enabling virtual appointments.

🚀 Five Faces made a pivotal shift to focus on patient experience during the COVID-19 pandemic, and technology played a crucial role in facilitating the successful adoption of these changes.

🏥 The healthcare industry is increasingly willing to embrace digital technologies due to changing consumer expectations, the need to improve patient engagement, and the desire to reduce administrative burdens on clinicians and nurses.

Check out the episode and full show notes on the Talking HealthTech website.

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