Humans of AI: Presented by WRITER The hybrid human-agent workforce with Matan-Paul Shetrit, Director of Product Management at WRITER
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Jan 7, 2026 Matan-Paul Shetrit, Director of Product Management at WRITER, has a background in public policy and product design. He discusses how regulated industries like healthcare are surprising leaders in AI transformation. Matan-Paul emphasizes that the real challenge lies in managing a hybrid workforce of humans and AI agents, which he likens to unpredictable interns. As everyone will need to adopt managerial skills, he calls for a focus on iterative work and critical thinking over mere reliance on AI outputs, warning against treating AI as infallible.
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Designing Policy As Product
- At 21, Matan-Paul Shetrit worked in a secluded corner office redesigning Israel's social security system under strict secrecy.
- He learned product thinking by negotiating incentives among central banks, unions, and hospitals, treating policy like a product.
Regulated Firms Push For Change
- Regulated enterprises in healthcare and finance often push for AI change aggressively rather than resisting it.
- Their appetite comes from understanding that marginal process changes have massive implications for safety and value.
Sell Transformation, Not Just Tech
- Don’t sell technology as the product; sell the transformation and provide handholding through change.
- Help customers implement, not just hand off an AI offering, to avoid the cloud-era mistake.