Find My Catalyst Podcast Making Mistakes and How to Respond - 73
This week we have a listener question - Jason in NY, says we always talk about success, can you share some of your mistakes?
Mistakes happen, but do they just happen? Are all mistakes accidents? A mistake can be an accident, a mistake can be intentional, a mistake can be a result of not knowing your situation.
This week on the Catalyst Sale Podcast we talk some of the mistakes Mike has made, how he responded, and what the results were.
Questions Addressed- What are some of the mistakes you have made, and how have you overcome them?
- How do you recover?
- Is there a difference between how customers view mistakes in judgment vs a technical mistake?
- Say I’m Sorry
- Think before you act - be careful about what you say or do.
- Own up to the mistake, take action, move forward.
- Sometimes a mistake can help make the relationship stronger.
- It may be the process or the system in place that enables that mistake to happen.
- Ask the five whys to find the root of the mistake - maybe it’s the process.
- Mistakes don’t just happen. Usually, there is an error in judgment. Figure out why the error occurred.
We are actively increasing our engagement on Twitter, LinkedIn, and Facebook, and look forward to hearing from you. Please share your questions, comments, and recommendations with us via twitter at @catalystsale or @simmons_m
Show Links Action RequestedHelp us and others by rating and reviewing the podcast. At the end of this episode - we ask the audience a question, and look forward to your response. We would love to hear from your at hello@catalystsale.com or @catalystsale on twitter - what are some of your biggest mistakes?
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Catalyst Sale
In every business, in every opportunity, there is someone who can help you navigate the internal challenges and close the deal. There is a Catalyst. We integrate process (Catalyst Sale Process), technology and people, with the purpose of accelerating revenue. Our thoughtful approach minimizes false starts that are common in emerging markets and high-growth environments. We continue to evolve our practice based on customer needs and emerging technology. We care about a thinking process that enables results versus a process that tells people what to do.