The Most Interesting Thing in A.I. Building Trustworthy AI - with Nicholas Thompson and Navrina Singh
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Nov 19, 2025 In this engaging discussion, Navrina Singh, Founder and CEO of Credo AI, shares her insights on building trustworthy AI systems. She explores the lessons from Microsoft's Tay disaster, emphasizing the need for early governance in AI deployment. Navrina argues that proper regulation can enhance innovation and help mitigate bias while keeping trust at the forefront. They also discuss how AI might widen inequality and the importance of representation in development teams. Finally, Navrina highlights the potential for AI governance to evolve significantly in the coming years.
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Tay Showed Why Governance Matters
- Microsoft launched Tay and it turned racist within hours after learning from Twitter users.
- Navrina Singh says that experience defined her view that powerful AI needs governance and accountability.
Launching Credo AI During The Pandemic
- Navrina registered Credo AI in late February 2020 and started building during the pandemic shutdown.
- She says launching remotely shaped how Credo AI scaled and engaged customers from day one.
Governance Covers Measurement, Risk, Compliance
- Credo AI provides governance across measurement, risk assessment, and compliance for enterprise AI.
- The platform ties technical assessments to company policies and regulatory requirements for production systems.
