Sarah Milstein and Tanisha Barnett, both from Mailchimp, discuss the importance of skip level meetings in engineering leadership. They cover topics like the definition and purpose of skip level meetings, choosing participants, keeping track of content, icebreakers, and advice for new leaders. The podcast also explores the benefits of skip level meetings with interns and the impact on leadership development.
Skip level one-on-ones help managers understand employees' perspectives and challenges, fostering open communication and improving employee engagement.
Regular skip level one-on-ones build relationships, create a supportive environment for employees to seek guidance, provide feedback, and foster trust and collaboration within teams.
Deep dives
The Value of Skip Level One-on-Ones
Skip level one-on-ones are meetings between managers and employees who report to someone who reports to the manager. These meetings serve to build relationships, provide support, and gain feedback. They help managers understand employees' perspectives and challenges, while also fostering open communication. By holding skip level one-on-ones regularly, managers can better connect with their team members, improve employee engagement, and address any concerns or issues that may arise. It is important for managers to create a safe and open environment, allowing employees to freely express their thoughts and ideas.
Benefits and Purpose of Skip Level One-on-Ones
Skip level one-on-ones offer several benefits, such as building relationships, understanding employees' concerns, and gaining insight into their work. These meetings help managers connect with employees who may not directly report to them, providing a broader understanding of the organization. Skip level one-on-ones help create a supportive environment where employees feel comfortable discussing their work, seeking guidance, and providing feedback. They also enable managers to identify any areas where support or improvement is needed. By regularly conducting skip level one-on-ones, managers can foster trust, collaboration, and professional growth within their teams.
Best Practices for Conducting Skip Level One-on-Ones
When conducting skip level one-on-ones, managers should focus on building rapport and understanding their employees' perspectives. It is important to create a safe and non-judgmental space for open conversation. Managers should schedule these meetings regularly, ideally every two months, but the frequency can vary based on the manager's workload and team size. In these meetings, managers can ask specific questions to address employee concerns, provide support, and gather feedback. It is crucial to actively listen to employees, take notes, and follow up on any commitments made during the meetings. By being present, respectful, and attentive, managers can make skip level one-on-ones productive and beneficial for both themselves and their team members.
Creating a Culture of Skip Level One-on-Ones
Creating a culture of skip level one-on-ones involves fostering an environment in which these meetings are seen as valuable and encouraged. Managers should communicate the purpose and benefits of skip level one-on-ones to both the managers who report to them and the employees who attend these meetings. This helps alleviate any anxiety and shows that skip level one-on-ones are a normal part of the work dynamic. Managers should make themselves available for skip level one-on-ones, establish a regular schedule, and ensure that there is enough time to have meaningful conversations. By prioritizing skip level one-on-ones and making them a part of the team's routine, managers can contribute to a culture of open communication and continuous improvement.
Panel discussion interview with Sarah Milstein, Sr. Director of Engineering at Mailchimp, and Tanisha Barnett, Director of Engineering at Mailchimp. They get into the details of holding skip level meetings, let them be one-on-ones or group meetings.
Here's everything you'll ever need to know about why you want to have your own skip level meetings, what they look like, what questions to ask, how to break the ice, keep track of them all, and much more. Master skip level meetings to become a great engineering leader yourself!
In this interview we're covering:
Skip level meeting definition
The reason they started doing skip level meetings
Skip level one-on-one meeting and regular one-on-one comparison
Choosing the people to schedule skip level meetings with
Notifying the in-between manager about skip level meetings
Skip level meetings' role at Mailchimp's engineering culture
Keeping track of the content of skip level meetings
Skip level meeting questions
Icebreakers for skip level meetings
Sensitive topics at skip level meetings
Advice for new leaders on skip level meetings
Skip level meeting stories
Excerpt from the interview:
"Even though a key reason for the meeting is to talk about the manager, I don't want to support gossiping. It's a structured meeting that we use for giving feedback, not to talk trash behind people’s backs.
When I get feedback about what employees wish their manager would do, I listen, but I try not to reinforce it in any inappropriate way. I say things like, "That sounds difficult," or "I understand why you want that," while I avoid saying, "Your manager really screwed up." I have to be..."