Activate Your Practice Podcast Mastering the Art of First Impressions with Keynote Speaker Sylvie di Giusto
Unlock the secrets of making a stellar first impression with keynote speaker Sylvie's science-backed strategies tailored for chiropractic care. This episode is a treasure trove of insights, where Sylvie illuminates how snap judgments can shape a patient's perspective from the second they enter your clinic. We cover the emotional currents flowing through chiropractic offices and dissect the patient-practitioner dynamic, emphasizing the crucial role of unconscious biases and the profound effect they have on healthcare outcomes.
Step into the world of patient care excellence as we explore the potent ABCDE framework, offering a blueprint to perfect every facet of patient interaction for a lasting positive impact. Glean wisdom on optimizing the visual and emotional cues that greet your patients, mastering the art of reception, and honing your active listening skills to transform the standard visit into an exceptional experience. This conversation is an invitation to refine the subtleties that forge strong patient connections, fostering trust and loyalty from the moment of arrival.
As we round off this enlightening discussion, the focus turns to the pulse of your practice – team communication and leadership. Learn how to navigate the choppy waters of negative patient experiences with grace and tact, and how confronting team behavior can uplift your entire practice's atmosphere. My enthusiasm is palpable as I anticipate sharing more at the Logan University keynote and Fair Advantage Conference, promising a deep dive into the principles laid out in "The Fair Advantage" to arm your practice with the tools it needs to thrive.