AGL 370: Powerful Phrases

About Karin And David Karin Hurt helps human-centered leaders find clarity in uncertainty, drive innovation, and achieve breakthrough results. She’s the Founder and CEO of Let’s Grow Leaders, a global leadership development firm known for practical tools and techniques for human-centered leaders. A former Verizon Wireless executive with more than two decades of experience in sales, customer service, and human resources, Karin is known for growing courageous leaders, building great cultures, and inspiring high-performance teams. Since 2013, Karin and her husband, David have grown tens of thousands of leaders on every continent (except Antarctica) with their leadership development programs and keynotes. In addition to encouraging courage around the world, they also provide clean water to the people of Cambodia through their Winning Wells philanthropic initiative. Karin is an award-winning author of five books, including: Courageous Cultures – How to Build Teams of Micro-Innovators, Problem Solvers and Customer Advocates Powerful Phrases for Dealing With Workplace Conflict: What to Say Next to Destress the Workday, Build Collaboration and Calm Difficult Customers She is the host of the popular LinkedIn show, Asking for a Friend. And she was recently named by Inc. Magazine as a Top 100 Great Leadership Speaker. David Dye helps human-centered leaders find clarity in uncertainty, drive innovation, and achieve breakthrough results. He’s President of Let’s Grow Leaders, a global leadership development firm known for practical tools and techniques for human-centered leaders. A former executive, David is known for helping leaders and teams achieve transformational results without sacrificing their humanity Since 2013, Karin and David have helped grow tens of thousands of leaders on every continent (except Antarctica) with their leadership development programs and keynotes. They also provide clean water to the people of Cambodia through their Winning Wells philanthropic initiative. David is an award-winning author of six books including: Courageous Cultures – How to Build Teams of Micro-Innovators, Problem Solvers and Customer Advocates Powerful Phrases for Dealing With Workplace Conflict: What to Say Next to Destress the Workday, Build Collaboration and Calm Difficult Customers Tomorrow Together- Essays of Hope Healing and Humanity David also hosts the popular podcast, Leadership Without Losing Your Soul.   Today We Talked About Backgrounds Dimensions of Collaboration Connection Clarity Curiosity Commitment Acknowledgement of the Emotion What went right? It sounds to me like you're feeling _____, Do I have that right? Do we need conflict? What would a successful outcome do for you? What does it matter? Managing Up. Whys? I hear you, and I am concerned ____ The sooner you handle something, the easier it will be. Have I set clear expectations? Are they in conflict because of me. What do you want me to know? Vent or Intervention? Should the 3 of us talk together? Notice the pattern What is most needed? The 12 GOATs   Connect with Karin Karin's LinkedIn David's LinkedIn Website Book Leave me a tip $ Click here to Donate to the show I hope you enjoyed this show, please head over to Apple Podcasts and subscribe and leave me a rating and review, even one sentence will help spread the word.  Thanks again!