This Is A Journey with Luca Zambello, CEO of Jurny

Jul 28, 2021

40:46

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Luca Zambello is the co-founder and CEO of Jurny, a hospitality tech company pioneering the next generation of tech-first, on-demand accommodations. A born entrepreneur, Luca launched one of the first professionally operated Airbnb vacation rental companies in 2012, quickly earning the Superhost status that he still holds today. Following that success, he realized there was a need for a more streamlined, on-demand hospitality experience for both guests and operators. Partnering with David Phillips in 2017, he co-founded Jurny and has led the company to triple-digit growth with more than 570 units under management across ten markets.

The company is a leader in hospitality technology and automation allowing it to manage and operate some of the top-performing hotels and multi-family buildings in the industry. As an expert within the hospitality industry, Luca has been featured in Bloomberg, Forbes, Entrepreneur and other major industry publications. His mission continues to be modernizing hospitality and creating solutions that cater to the heightened expectations of today's traveler.

Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company.

Our show partners at Operto are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message or just let them know Wil sent you and you’ll be in great hands!

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In this episode, we explore:

02:58 - Luca’s Background

04:12 - Things need to consider when managing Airbnbs

05:35 - What makes Jurny different from others

09:47 - Offering full management service

10:51 - Making Guest feel at home

17:56 - Eliminating human interaction

21:18 - Why some guest don’t need human interaction

25:47 - Roadmap for Jurny

29:37 - Key things when leading a team

Connecting with the Guest:

Website: www.jurny.com,