WorkLab Microsoft EVP Rajesh Jha on leading with courage in the AI era
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Jun 18, 2025 Rajesh Jha, Microsoft's EVP of Experiences + Devices, shares his insights on navigating the AI landscape. He discusses the importance of courageous leadership as organizations adapt to rapid AI changes and highlights lessons from past transitions like cloud computing. Jha emphasizes balancing innovation with responsible governance while implementing AI tools such as Microsoft 365 Copilot. He also touches on how AI agents are transforming decision-making processes, blending digital labor with human skills for enhanced productivity.
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Balancing Innovation and Stability
- Managing a large business is about balancing rapid innovation with consistent quality and predictability.
- Leaders must integrate nimbleness with trustworthiness, not treat them as mutually exclusive.
Lead Transformations With Commitment
- Leaders must commit fully when driving transformative changes like cloud adoption.
- Half-hearted leadership prevents teams from rallying effectively around innovation.
Controlled Chaos With Guardrails
- When scaling AI rapidly, implement 'controlled chaos' with strong guardrails and hardened processes.
- Security and governance must be strict, ensuring AI respects existing permissions and keeps humans in control.