AGL 090: Fight or Flight with Dr. Andy Young

About Andy Dr. Andy Young has been a Professor of Psychology and Counseling at Lubbock Christian University since 1996 and a negotiator and Psychological Consultant with the Lubbock Police Department's SWAT team since 2000. He also heads LPD's Victim Services Unit and is the director of the department's Critical Incident Stress Management Team.  He has been on the negotiating team at the Lubbock County Sheriff's Office since 2008, is on the team at the Texas Department of Public Safety (Texas Rangers, region 5), and has recently been asked to serve as the Psychological Consultant on the Amarillo Police Department's negotiating team.  He has written a book, mostly stories about his work as a crisis counselor and hostage negotiator at LPD called Fight or Flight: Negotiating Crisis on the Frontline (see www.DrAndyYoung.com) and has published research on the callout experience, personality and decision-making styles of negotiators and SWAT operators, one of which was recently published in the National Tactical Officer Associations magazine The Tactical Edge, and in the International Association of Chiefs of Police online publication.  Since 2014 he has spoken nationally at numerous hostage negotiator conferences, as well as other professional and academic conferences on crisis intervention and hostage negotiating. We Talked About Fight or Flight: Negotiating Crisis on The Front Line Andy's 1st Negotiation Stories at Lubbock County Sheriff's Office Negotiation strategies Importance of Negotiation for Leaders Listen and start from their point of view Paraphrase to let them know you understand Don't try to fix the problem Ask if you can help Non-verbal cues Vocal Tonality Patient Work together for a "win-win" Having a sense of humor Connect with Andy Website LinkedIn Facebook Book (Fight or Flight) I hope you enjoyed this show, please head over to iTunes and subscribe and leave me a rating and review, even one sentence will help spread the word.  Thanks again!