Episode 48: How to Build Trust in Your Business | Client Service Strategies With Michelle Kartchner

Today we interview one of our most tenured employees at Buyboxer, Michelle Kartchner, Director of Client Services. She works with suppliers and distributors, and explains the ins and outs of that process. We discuss the importance of building trust with shipping companies on Amazon. We talk about what makes a brand successful on Amazon, including channel control, investing in advertising, and having winning skews. We emphasize the importance of getting first reviews right, careful pricing, and a thorough understanding of Amazon to ensure the success of brands. We also talk about how consistency is one of the most important keys to build trust with brands. We discuss other important services such as cleaning up product pages and advertising. We finish by inviting you to find out more about Buyboxer’s approach to Amazon Compliance at https://www.buyboxer.com/healthyaccount.

Building Relationships of Trust In Amazon Shipment 1:03
What Makes Brands Successful; What Makes Brands Fail 7:17
The Importance of Consistency 15:00
Cleaning Up Product Pages and Advertising Make You Valuable 20:39

“We pride ourselves on being the Amazon experts. That’s why we get hired, and why brands bring us on to help them out. And when they don’t hand over that trust to us to actually do the work we were hired to do, it really inhibits what we can get done.” 14:41

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