This is an excerpt from the episode published on Sunday.

Starting out in the financial sector brings many surprises, and often, the greatest comes during audits and regulatory visits. The challenge of squaring away the central client file, a seemingly routine task, can throw even the most established financial institutions into disarray. This vital KYC remediation process, filled with complexities and operational challenges, is often overlooked.

Institutions grapple with inconsistencies in customer data across different systems and not to mention the looming concern of inadvertently facilitating financial crimes. Data privacy, security challenges, and the risks of not conducting proper KYC remediation - both legal and reputational - are pressing matters. Krik provides valuable insights into navigating these intricacies, emphasising the importance of understanding and adapting to an ever-evolving regulatory landscape to maintain compliance. He also shares advice on how organisations can sustain customer relationships during the KYC process and offers strategies to mitigate any negative impact.

Delving deeper into Fourthline's offering, we explore how they assist clients from onboarding to maintaining long-term customer relationships, showcasing solutions they provide, with Qonto as a case in point. The conversation also touches on the need for country-specific adaptations for optimal performance and the innovative approach of advanced signatures provided by this European firm based in the Netherlands.