Episode 99: Working Smarter

In this episode we are joined by guest Kirsty McGrath, a Microsoft MVP and adoption expert, for an insightful conversation on working smarter in today’s AI-driven workplace. Kirsty shares her extensive experience leading adoption programs across Australia and consulting with top Microsoft clients, offering practical wisdom on the importance of user training and change management in maximizing the impact of tools like Microsoft Copilot. The episode delves into the common confusion users face when navigating Microsoft 365’s vast ecosystem—especially with tools that overlap or are frequently updated. Kirsty emphasizes that adoption isn’t just about assigning licenses; it's about helping people understand, trust, and effectively use technology. She also about the psychological and organizational barriers to change—how emotional comfort zones can prevent users from embracing new tools, and why strong change management can significantly reduce help desk pressure and improve employee satisfaction Kirsty McGrath is a seasoned digital transformation consultant and a seven-time Microsoft Most Valuable Professional (MVP). She is the founder of OnPoint Solutions, a consultancy focused on enabling organizations to adopt Microsoft 365 and AI technologies effectively. Kirsty has worked closely with Microsoft and its top 200 clients, delivering enterprise-scale webinars, adoption strategies, and training initiatives. Kirsty also runs Australia’s leading Microsoft 365 Adoption User Group and outside of the tech world she’s a skilled cake decorator! You can connect with Kirsty on LinkedIn (https://www.linkedin.com/in/kirstymcgrath/) Be sure to check out her links: M365 'Wheel of Fortune' 45th Edition - top 10 Copilot Insights (https://www.linkedin.com/pulse/m365-wheel-fortune-45th-edition-9th-anniversary-top-kirsty-mcgrath-rtnpc/) Microsoft 365 Adoption Library (https://m365adoption.com) M365AdoptionUG (https://www.meetup.com/microsoft-365-adoption/)