In this solo episode of the Limina Podcast, host Jon Fukuda explores the current state of digital transformation and the crucial role that operationalizing research insights and design plays in scaling digital products and services. Drawing from over two decades of experience in UX research and strategy, Jon discusses the persistent gaps between agile development and human-centered design, the need for a unified operational model, and the challenges organizations face in aligning research, design, and development efforts. He also advocates for a shift towards continuous discovery, design, and deployment, stressing the importance of building a culture of continuous learning and responsiveness. Tune in to hear Jon's candid thoughts on the future of digital transformation and the steps needed to create more cohesive, user-centered digital experiences.
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