#311 The Human Element of AI-Driven Transformation with Steve Lucas, CEO at Boomi

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Jul 21, 2025

Steve Lucas, CEO of Boomi and author of the bestseller Digital Impact, shares his deep insights on the evolving relationship between humans and AI in the workplace. He discusses how organizations can harness AI to automate up to 80% of processes while emphasizing the importance of human oversight. The conversation highlights the need for a strategic tech stack aligned with business goals and the challenges of integrating AI into traditional workflows. Lucas advocates for a human-centric approach to ensure productivity without overwhelming users.

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INSIGHT

Choose Tech For Your Business

Most major enterprise tech vendors want to lock you into their stack, which limits flexibility.
Businesses should choose the best technology for their unique needs, focusing on outcomes and simplicity.

INSIGHT

AI Enables Agile Processes

Connecting diverse enterprise systems and ensuring high-quality data is the hardest tech challenge.
AI agents offer flexibility to processes, making them bend without breaking, unlike brittle legacy systems.

ANECDOTE

AI Automates Expense Reports

Boomi replaced human expense report approvals with AI agents to eliminate soul-crushing work.
AI handles complex exceptions like unpredictable expenses from Las Vegas better than deterministic rules.

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The relationship between humans and AI in the workplace is rapidly evolving beyond simple automation. As companies deploy thousands of AI agents to handle everything from expense approvals to customer success management, a new paradigm is emerging—one where humans become orchestrators rather than operators. But how do you determine which processes should be handled by AI and which require human judgment? What governance structures need to be in place before deploying AI at scale? With the potential to automate up to 80% of business processes, organizations must carefully consider not just the technology, but the human element of AI-driven transformation.

Steve Lucas is the Chairman and CEO of Boomi, marking his third tenure as CEO. With nearly 30 years of enterprise software leadership, he has held senior roles at leading cloud organizations including Marketo, iCIMS, Adobe, SAP, Salesforce, and BusinessObjects. He led Marketo through its multi-billion-dollar acquisition by Adobe and drove strategic growth at iCIMS, delivering significant investments and transformation. A proven leader in scaling software companies, Steve is also the author of the national bestseller Digital Impact and holds a business degree from the University of Colorado.

In the episode, Richie and Steve explore the importance of choosing the right tech stack for your business, the challenges of managing complex systems, the role of AI in transforming business processes, and the need for effective AI governance. They also discuss the future of AI-driven enterprises and much more.

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