ON TODAY'S EPISODE:
This week’s episode of Impact Weekly is the response to a thought-provoking tweet by industry visionary Jason Lemkin. Johan and Lincoln dissect the intricate relationship between ally and nemesis, questioning whether Customer Success has veered off course. Get ready to challenge your assumptions and discover the delicate balance between being an ally and transforming into a nemesis in the realm of customer success."

THIS WEEKS QUESTION:
“I would love to get your view on Jason Lemkin’s assessment that customer success is moving from the customer's ally to its nemesis.”

Read the original post from Jason Lemkin that we are referring to here.

TOPICS BEING ADDRESSED:
* The concept of customer success as an ally versus a nemesis
* Challenges faced by companies in a downturn market and the pressure to increase revenue
* The significance of raising concerns to leadership and seeking a customer-centric approach

QUOTES:
Lincoln Murphy (22:13): “Check yourself before you wreck yourself, are you acting as a nemesis or an ally?”

Lincoln Murphy (25:44): “We need to speak to the numbers. We need to speak to the results.”

Lincoln Murphy (25:56): “Short-term tactics can have long-term consequences”

Johan Nilsson (30:09): “if you're being pushed to the nemesis side of things by your leadership, you need to raise concerns”

Do you want more of this? Check out Impact Academy for interactive Customer Success training programs. https://www.impactdemy.com/

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