CX Today's Charlie Mitchell hosts Bernie Lee, VP of Product Engineering at ComputerTalk.
We discuss three of the latest GenAI innovations that CCaaS provider ComputerTalk is bringing to its ice Contact Center platform, and how to deploy them.
In doing so, we consider:
- Use Case 1 - Case Summarization
- Use Case 2 - Customer Sentiment Analysis
- Use Case 3 - Automated Follow Ups
- What's the process for implementing these use cases?
- What's coming in terms of future innovation?
