5 Value-Adding Conversational Intelligence Use Cases for Contact Centers

Watch on YouTube.

CX Today's Charlie Mitchell hosts Tatiana Polyakova, Chief Operating Officer at MiaRec. 

We discuss five contact center use cases for conversational intelligence solutions. These are:

• Use Case 1 - Capturing the true voice of the customer 
• Use Case 2 - Monitoring customer AND agent sentiment 
• Use Case 3 - Uncovering the root causes of customer issues 
• Use Case 4 - Automating quality management processes 
• Use Case 5 - Redacting sensitive customer data 

To find out more about how MiaRec can help with the latter, visit MiaRec.

Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.