The need for speed: Why responsiveness could be your quickest way to customer love with Jay Baer

In this episode we spoke with Jay Baer, renowned CX strategist, researcher, and bestselling author of The Time To Win. 

Jay discussed the importance of responsiveness in CX and how to strike the balance between speed and personalisation to drive maximum engagement with your customers.

During our chat, Jay shared examples of companies he's seen striking this balance to great effect and what impact this has had on their business. 

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