Do CS Platforms Really Solve the Problems Faced by the CS Team? : CS & BS

Organizational leaders often sign up for a CS Platform to solve their biggest customer success challenges.  However, software implementation and adoption can be difficult, and many platforms don't meet all the needs of their customers.

Checkout the [Un]cut BS on Youtube - https://youtu.be/J0ymZInO6C8

In this episode, hosts Josh Schachter, Kristi Faltorusso, Jon Johnson  & Mickey Powell, explore the reasons behind this struggle and also dive deep into
- 7 objectives of a CS leader
- Enforcing adoption of the CS platform
- Effectively using automated communications
- Closing deals versus solving customer problems
-  identifying churn patterns and indicators
Plus, hear Kristi's secret to fitness, Josh's weight loss tips, and why planning birthdays is chaotic for Jon.
13:13 - CS platforms might not give you everything you are looking for

👉 Here's Mickey's post

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