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a16z Podcast

Metrics and Mindsets for Retention & Engagement

Feb 20, 2020
Andrew Chen and Jeff Jordan, general partners at Andreessen Horowitz, dive into the complexities of user engagement and retention in evolving marketplaces. They discuss the significance of metrics like DAU-MAU and the L28, emphasizing how user behavior shifts over time. The conversation highlights the role of 'aha moments' and localized content in enhancing user experiences. Entrepreneurs are encouraged to balance upselling and new customer acquisition while using cohort analyses to drive sustained interest and business growth.
33:06

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