Find My Catalyst Podcast Onboarding with Ira Bernstein - 48
Guest - Ira Bernstein - Founder, Rampt Consulting
Ira Bernstein joins us on the Catalyst Sale Podcast this week to discuss onboarding - what works, where to start, common errors, and how to reduce risk. Mike and I also share our experience with companies we have worked for and with, while Ira fills in the blanks and shares his expertise.
Organizations who onboard effectively, establish outcomes, create a plan, execute, and look at learning as on an ongoing experience. It doesn't need to happen in 2 weeks, what if it happens over a 2 month period?
Perspective is critical - start first with where you want the employee to be.
Questions we address
- What's the purpose of assessment in the onboarding process?
- How do you test for desired behavior?
- What about manager accountability?
- Where does onboarding fit?
- Is there value in the designer "carrying a bag"?
Key Takeaways
- When considering building your onboarding program - design with an expected set of outcomes.
- Determine if knowledge transfer is occurring - set tests to validate assumptions.
- Beware of jargon, and focus on what you want them to learn. As an example - How often do you want them to use the acronyms in their engagement with the customer base?
- Simplifying the onboarding process - can have a positive impact.
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Show LinksBlog Post - https://ramptconsulting.com/4-signs-your-sales-onboarding-program-is-broken/
Blog Post - https://ramptconsulting.com/youre-limiting-hiring-pool-dont-even-know/
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