Becker’s Healthcare Podcast Dr. Gregg Nicandri, Chief Medical Information Officer at University of Rochester Medical Center
Nov 6, 2025
Dr. Gregg Nicandri, Chief Medical Information Officer at the University of Rochester Medical Center, is an orthopedic surgeon leveraging technology to enhance healthcare. He reveals how AI and ambient documentation are reshaping clinician workflow and patient care. Nicandri emphasizes the importance of balancing innovation with operational capacity and advocates for solutions grounded in frontline staff insights. He also discusses the impact of regulatory changes on telehealth and the need for continuous improvement in healthcare systems.
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Ambient Documentation Drives Clinician Gains
- Ambient documentation has been revolutionary for ambulatory clinicians and improved well-being, chart closure, and revenue.
- URMC deployed ~1,000 licenses with 75% active users and measurable positive outcomes.
Start With Frontline Problems
- Start with frontline clinicians to identify real problems before buying technology.
- Partner with vendors to solve those documented problems rather than chasing shiny tools.
Let Clinicians Drive Strategy
- Let clinician and staff priorities define strategy and pilots.
- Write down pain points and then co-design solutions with vendors or IT to boost adoption.