On this week’s episode of Hey Salespeople!, host Jenna Sacks sits down with Christian Kletzl, the CEO and co-founder of UserGems, a pipeline generation company.. Jenna and Christian talk about the importance of creating user champions and building lifetime value as they transition between roles. Christian also digs into account scoring and churn prevention as well as managing the overall customer experience. Visit Salesloft.com for show notes and insights from this episode.