30. How to Create a Culture of Belonging with Kathy Goss - Director of Diversity, Inclusion & Belonging Recruitment at ServiceNow

“I found the power of separating belonging and inclusion. Inclusion is about the processes and belonging is more of an emotional feeling that everybody wants.” - Kathy Goss

Happy Wednesday failed it! Fam! Today, we’ve got a “failed it” episode with a twist. Today, Erin brings on guest, Kathy Goss, a leader in all things diversity, equity, inclusion and belonging, to talk about her fascinating seventeen year career in the D&I space. Listen in on her ventures from Accenture, to LinkedIn, and now to ServiceNow, where she helped build their first ever diversity recruiting function and team from the ground up. Listen to this episode if you want to know how to:

• Improve your diversity and inclusion recruitment practice
• Take action within your organization to create a more inclusive work environment
• Create a safe space for diversity and inclusion conversations to take place within your organization

Links from show discussions:

• Book improve it!’s Virtual Workshop
• Read White Fragility
• Listen to Codeswitch NPR Podcast

About the guest: Kathy Goss is a passionate diversity, equity and inclusion professional with nearly two decades of experience enacting tangible change within organizations. In prior roles at Accenture and LinkedIn she’s led programs in a wide range of talent management areas including diverse succession planning, recruitment, retention, cultural awareness and employee development and advancement. She currently serves as the Director of Diversity, Inclusion & Belonging Recruitment at ServiceNow, building their first diversity recruiting function and team from the ground up. Kathy graduated from Northwestern University with a B.S. in Learning & Organizational Change. She also serves as on the Board of Directors for Chicago SHRM as the Director of Diversity. Kathy lives in the Chicago area with her husband, 3 kids.

About the Host: Erin Diehl is the founder and Chief “Yes, And” officer of improve it! and host of the failed it! Podcast. She’s a performer, facilitator and professional risk-taker who lives by the mantra, “get comfortable with the uncomfortable.” Through a series of unrelated dares, Erin has created improve it!, a unique professional development company that pushes others to laugh, learn and grow. Her work with clients such as United Airlines, PepsiCo, Groupon, Deloitte, Motorola, Walgreens, and The Obama Foundation earned her the 2014 Chicago RedEye Big Idea Award and has nominated her for the 2015-2019 Chicago Innovations Award.

This graduate from Clemson University is a former experiential marketing and recruiting professional as well as a veteran improviser from the top improvisational training programs in Chicago, including The Second City, i.O. Theater, and The Annoyance Theatre.

When she is not playing pretend or facilitating, she enjoys running and beach dates with her husband and son, and their eight pound toy poodle, BIGG Diehl.

You can follow the failed it! Podcast on Instagram and facebook, and you can follow Erin here on Instagram. We can’t wait to connect with you online!