In Episode 50 of Season 2, of Driven By Data: The Podcast our CEO Kyle Winterbottom is joined by Joe Bradley, Chief Scientist SVP Data Science & ML at LivePerson, where they discuss Conversational AI, which includes;
- What the business benefits are of Conversational AI
- Hype V Reality of Conversational AI
- Who is doing it versus who isn't and why
- How organisations know when they are ready to implement this
- The Pros and Cons of Conversational AI & Personalization
- The relationship between Conversational AI & Personalization
- How it differs from building a general DS/ML capability
- The learnings of working at mammoth brands such as Nike and Amazon
- The future of Artificial Intelligence
- Top 3 tips for anyone looking at either entering into, or improving their Conversational AI journey
Driven by Data: The Podcast