In this crossover episode with Converge Coffee, host Sean Sullivan chats with Union Square Consulting founder and CEO, Eddie Reynolds, about intertwining strategy, processes, and tech to improve customer retention and expansion.
You'll learn about:
- The vital metrics for customer success based on Eddie's experience at Salesforce
- Why startups can have a better playbook than billion dollar competitors
- How optimizing sales can translate into optimizing Customer Success
- And more!
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STRATEGIC REVENUE OPERATIONS AS A SERVICE
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GTM Science - A show for GTM and RevOps leaders