Matt is one of the smartest people we know in the sales world. He brings his amazing knowledge to the episode and drops all kinds of wisdom! Check out his thoughts around: The player-coach role The Value of Whimsy Fighting the laziness that can overtake a salesperson Doing The Right Thing is Always the Right Thing How I lost $80,000 at 25 My missed opportunity to create the cloud Why salespeople are so paranoid Combining Trust and Expertise in your sales approach The difference of being trustworthy vs. trusted. Understand your customers' customer Adjusting from in-person to online conversations Puppy Robot and other tools to improve your online engagement