BPR Full Show: The Customer Isn't Always Right

Today on Boston Public Radio:

Natalie Rodriguez shares her experience opening a restaurant before the start of the pandemic, and explains how her business survived the COVID-19 crisis. Rodriguez is the chef and owner of Nuestra, an authentic Puerto Rican restaurant in Worcester. 

Then, we talk with listeners about an increase in customers behaving badly at restaurants.

Andrea Cabral discusses the Justice Department’s report that the FBI failed in their handling of sexual abuse claims against Larry Nassar, allowing him to abuse more girls and women. She also talks about the approval of an unarmed crisis-response team in Lynn. Cabral is the former Suffolk County sheriff and Massachusetts secretary of public safety. She’s currently the CEO of the cannabis company Ascend.

Andy Ihnatko talks about racial bias in facial recognition software, and the numerous cases in which police have used facial recognition software to wrongly arrest individuals. He also explains the various tech provisions in President Joe Biden’s recent Executive Order on Promoting Competition in the American Economy. Ihnatko is a tech writer and blogger, posting at Ihnatko.com.

Attorney General Maura Healey discusses the state’s settlement with the Sackler family and Purdue Pharma, and the Spotlight investigation into the Baker administration’s handling of the Holyoke Soldiers’ Home. She also answers listeners’ calls.