What You Will Learn:
- Why coaching is critical to contact center success.
- How our evolution as hunter-gathers is preventing your team managers from coaching well.
- What skills your team managers must develop to coach effectively.
- What a cohesive coaching system looks like.
- Why measuring coaching activity and quality is the key to success.
Episode Sponsors
www.supportlogic.io
www.balto.ai/guru
www.ozonetel.com
www.cloudtechgurus.com
#balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM
Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more insights from industry leaders.
The Contact Center Gurus