155. How Artificial Intelligence is Driving the Feeling Economy w/ Dr. Roland Rust

In the feeling economy, interpersonal relationships drive the success of organizations. Feelings have always been important, of course, but today they are even more important than they’ve ever been before. 

In this episode, I interview Dr. Roland Rust, Distinguished University Professor at Robert H. Smith School of Business, University of Maryland and coauthor of The Feeling Economy, about the three econ omies and why the feeling economy is the most human.

Roland and I talked about:
- What the role of emotions is in business today
- How the three economies are evolving towards feeling
- What our relationship to AI is and what it could become
- What causes prevalence of feeling industries today, especially sales
- Why rationalization is one of the greatest benefits of the feeling economy

Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.

Listening on a desktop & can’t see the links? Just search for The Customer Experience Podcast in your favorite podcast player.