Letting & Estate Agent Podcast Soulless Estate Agency - Ep. 2343
Oct 1, 2025
Explore the lifeless landscape of modern estate agencies as Andrew Seldon shares why many branches have lost their spark. He recounts real tales of lost opportunities due to poor service and uninspired leadership. Discover how staff attitude and pay impact agency energy, and the stark contrast between buzzing lettings teams and silent branches. Andrew emphasizes the need for fun, engaging work environments to reignite passion and boost profits in the property market.
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Character Has Declined Since The 90s
- Estate agency has fewer colourful personalities now compared with the 1990s.
- That loss of character makes the work less fun and less engaging for staff and customers.
Pay And Generational Change Reduced The Buzz
- Modern roles and pay levels have changed the workforce profile and reduced the buzz.
- Lower pay and different generations entering the sector contribute to less energetic branches.
Three-Day Wait To Make An Offer
- Andrew recounts viewing a property and struggling to get a timely response to make an offer.
- He waited three days for a call back and found the branch uninterested when he returned in person.