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This is Growth!
Reduce Churn by 95% Within Six Months with Elad Donsky, CEO of Mayple
Jul 11, 2024
CEO Elad Donsky discusses how Mayple boosts customer retention for small businesses. They debunk retention myths, highlight Mayple's high-touch strategy, and share Mailchimp's 95% churn reduction success story.
48:03
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Quick takeaways
- Focusing on small customers can boost retention rates significantly.
- Mayple offers personalized industry expertise for long-tail customers.
Deep dives
Innovative Solution for Long Tail Customer Success
Maple provides a platform that connects long tail customers with freelance consultants, offering them expert guidance to maximize product value. This unique solution addresses the challenge of efficiently supporting these customers who may not afford traditional agency services or retainers. By facilitating high-touch interactions with industry experts through bite-sized engagements, Maple transforms how long tail customers experience customer success.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode