Topics discussed in this podcast include a high school principal wanting a girlfriend's nude photo for an 'investigation,' deciding whether to start a business or get a new degree, dealing with an estranged father's attempts to reconnect, navigating complex family dynamics, and facing unrealistic client expectations in a male-dominated industry.
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Quick takeaways
Unrealistic client expectations and underpayment are common challenges faced by women entrepreneurs in male-dominated industries.
Maintaining boundaries with demanding clients and handling difficult feedback is essential for business success.
Finding a balance between privacy and vulnerability is crucial for cultivating deeper connections in romantic relationships.
Deep dives
Building a Strong Customer Base
Over the past 10 years, I have successfully built a home maintenance business with a dedicated team of eight staff members. Our aim is to deliver exceptional service, and we are proud to have a loyal customer base of approximately 150 clients, many of whom have been with us for five or more years.
Challenges with Excessive Workload
However, I am currently facing a challenge with the workload. With the growing number of clients and the demand for our services, our team is feeling overwhelmed. It has become increasingly difficult to maintain the same level of quality and customer satisfaction that we have been known for.
The Need for Streamlining Operations
To address this issue, I recognize the importance of streamlining our operations. This could involve implementing more efficient processes, considering automation, and potentially hiring additional staff members to lighten the workload. By doing so, we can ensure that we continue to meet the high standards our clients expect while also reducing the stress on our team.
Continued Focus on Customer Satisfaction
Despite the current challenges, our priority remains providing excellent service and maintaining strong relationships with our clients. We value their loyalty and want to continue exceeding their expectations. By taking steps to streamline our operations and addressing the workload, we can ensure that our business continues to thrive and deliver exceptional service for years to come.
Navigating Unreasonable Client Expectations and Feedback
The podcast episode explores the challenges faced by a small business owner, particularly a woman, in a male-dominated industry. The business owner discusses the unrealistic client expectations surrounding emotional connection and personal involvement. She also addresses the issue of being underpaid compared to her male counterparts. The episode highlights the struggle of maintaining boundaries with demanding clients and offers suggestions on how to handle difficult feedback.
Balancing Privacy and Vulnerability in Relationships
The podcast episode delves into the topic of being a private person in relationships. The person seeking advice expresses their struggle with opening up and the negative impact it has had on their romantic relationships. The hosts discuss the underlying reasons behind the tendency to be private and offer suggestions on finding a balance between privacy and vulnerability in order to cultivate deeper connections with others.
The high school principal wants your girlfriend's nude photo for his 'investigation' into the hacker who got her to send it. Welcome to Feedback Friday!
And in case you didn't already know it, Jordan Harbinger (@JordanHarbinger) and Gabriel Mizrahi (@GabeMizrahi) banter and take your comments and questions for Feedback Friday right here every week! If you want us to answer your question, register your feedback, or tell your story on one of our upcoming weekly Feedback Friday episodes, drop us a line at friday@jordanharbinger.com. Now let's dive in!
On This Week's Feedback Friday, We Discuss:
Is it odd that the high school principal wants your girlfriend's nude photo for his 'investigation' into the blackmailing hacker who — posing as you — convinced her to send it? [Thanks to attorney Corbin Payne for getting us out of yet another pickle!]
You spent four years getting a degree in a field that isn't hiring at the pay rate you're worth. Should you forge the path forward by starting your own business, continue working for peanuts, or just give up and go for a new degree?
Your wife doesn't buy your estranged father's attempts to make nice with your family — since his dire medical diagnosis — as anything more than a narcissistic compulsion to regain power in the relationship. Does she have a point, or has Dad really turned over a new leaf?
As an entrepreneurial woman building your successful business over the past 10 years, you find that clients seem to expect a level of personal involvement or interest above and beyond the service you're providing. How can you get them to respect your boundaries without sending them to the competition?
You don't mean to come off as a closed book when meeting new people, but you have trouble understanding when it's appropriate to share thoughts and details from your personal life or keep them to yourself. How can you strike the right balance?
Have any questions, comments, or stories you'd like to share with us? Drop us a line at friday@jordanharbinger.com!