What is Supportability' and How Does it Relate to Reliability?

podcast episode with speaker Chris Jackson

What is supportability? Is it working out how many spare parts you will need (and when)? No. Is it working out how many maintainers or technicians you will need to keep your system working? Still no. What about working out what tools these maintainers or technicians need? No again. But many people think that this is what supportability' is. Supportability' is actually a characteristic of your product or system. Is the ability' for it to be supported.' And this can mean different things in different scenarios. It is also not a number.' If you have two comparable systems, but one needs fewer spare parts, is easier to maintain, needs fewer tools, has lots of sensors that give plenty of warning for maintenance, and so on then it might be more supportable. But the main thing you need to think about' regarding supportability is that because it is a characteristic of a product or system it has to be baked INTO the design. Want to learn more about how to do this? Join us for this webinar.

This Accendo Reliability webinar was originally broadcast on 25 April 2023.

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