The hidden dangers of an AI therapist in mental health support. Part 3 of 3 | Steve Siddals & Catherine Mooney | #018 Mastering Change

In Part III of our three-part series with psychology researcher and technology executive Steve Siddals, we explore perhaps the most important and challenging question yet: 

What happens when people in crisis turn to AI for help – and it gets it wrong? 

Joined by AI ethicist Catherine Mooney, we dig into the unintended consequences and ethical grey areas emerging as more and more people turn to chatbots for emotional support. 

We explore

• The alarming cases where chatbots affirmed delusions and psychosis 
• Why “when it’s free, you are the product” matters more than ever 
• How AI may be offering comfort – but not necessarily safety 
• What we owe users when the technology is already being used at scale 

Cat brings over a decade of experience working at the intersection of AI and ethics. Steve shares the latest findings from his research and reflects on the sometimes-unsettling stories people are sharing about their use of chatbots. 

Together, we look honestly at the complexity of what’s unfolding: the risks and the questions AI is raising about safety and trust. 

If you’ve been following this series on Mastering Change, don’t miss this final episode.  

Moment of Care: This episode discusses sensitive episodes related to trauma, mental health and potential distressing experiences. If you feel triggered at any point, please take a moment to check in with yourself and seek support. 

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