The overstated role of soft skills in crew resource management: Are we being sold the icing without the cake?

In this podcast, Gitte Damm (an aviation pilot and a CRM instructor) and I discuss the role of soft skills in safety-critical jobs. Based on years of research and experience in the maritime and aviation sector, we argue that soft skills are being designed and marketed as a replacement for experiential knowledge and skills which makes it problematic to achieve the intended purpose of CRM.