Contact us and share your opinion
We respond to a viewer question asking how to improve the Friends & Family Feedback process at their practice.
We discuss approaching feedback with the right mindset and the different types, tools, and ways to collect and use feedback in General Practice and Primary Care Networks to improve quality of care, patient experience and staff moral.
00:00 Introduction
02:16 Mindset & feedback
04:47 Types of feedback
12:15 Why engage with feedback
20:20 Sources of feedback & collection tools
39:45 Friends & Family Question suggestions
49:10 Simple electronic feedback station idea
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