We respond to a viewer question asking how to improve the Friends & Family Feedback process at their practice.

We discuss approaching feedback with the right mindset and the different types, tools, and ways to collect and use feedback in General Practice and Primary Care Networks to improve quality of care, patient experience and staff moral.

00:00 Introduction

02:16 Mindset & feedback

04:47 Types of feedback

12:15 Why engage with feedback

20:20 Sources of feedback & collection tools

39:45 Friends & Family Question suggestions

49:10 Simple electronic feedback station idea

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