Find My Catalyst Podcast Support - with Eric Harrington - a Practical Discussion - 189
Mar 24, 2020
17:53
This is the ninth in a series of short episodes where we will focus on specific topics that are relevant to today's working environment. Many of us are making the transition to remote work, working from home, leading distributed teams, navigating our own personal experiences.
Eric is the Chief Operating Officer of TeamSupport, expert in support and customer experience, and a friend.
Questions Addressed- What is Support?
- What are some common mistakes we make when thinking about Support?
- Why do we make these mistakes?
- How can we avoid these mistakes?
- How does this change when thinking about support in the context of working from home or remote work?
- How does this change when thinking about support in the context of Teams, Customers, and Self?
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