Ep 42: Legacy Legal Ops v. Start-Up Legal Ops: Susan Packal, Head of Global Legal Ops at Atlassian

How does the nature of an organization change the design of its legal operations program? How can leaders of all types embrace innovations that legal ops professionals are bringing to legal ops departments? What are the most important things legal ops leaders need to know about the business?

Susan Packal, Head of Global Legal Operations at Atlassian, learned the most important aspects of legal ops leadership serving in director and chief of staff positions at dynamic start-ups and legacy brands like Hilton, eBay, Uber, and Twilio, in addition to running her own legal ops consultancy. Along the way, she’s developed methods for building legal ops teams that leverage their proficiency to serve the needs of the core business.

Hear from Susan as she sits down with Tyler at CLOC to discuss ways to establish a strong culture in your legal team, elevating the GC role, and recognizing the importance of tough feedback to help guide your career.

Read detailed summary: https://www.spotdraft.com/podcast/episode-42

Topics:
Introduction: 0:00
Building the first legal ops teams at Hilton: 3:06
Contemplating the chief of staff role in legal departments: 9:51
Running legal operations as director and chief of staff at Twilio: 12:49
Setting a strong culture in the legal department at Atlassian: 15:58
Comparing and contrasting Hilton, Uber, and Atlassian: 19:36
Considering past career missteps: 22:10
Book Recommendations: 29:00
What you wish you had known as a young lawyer: 32:07

Connect with us:
Susan Packal - https://www.linkedin.com/in/susanpackal/
Tyler Finn - https://www.linkedin.com/in/tylerhfinn
SpotDraft - https://www.linkedin.com/company/spotdraft

SpotDraft is a leading CLM platform that solves your end-to-end contract management issues. Visit https://www.spotdraft.com to learn more.