I'm thrilled to be able to share this conversation with Carrie Melissa Jones with you! Carrie is the co-author of Building Brand Communities, with Charles Vogl, and she's kind of a big deal in the community-building world. She's also an alum of the facilitation masterclass and a friend.

In this wide-ranging conversation, we dig deep on the subject of community as a conversation. As Carrie says, every community starts with a conversation, and conversations are what sustain communities and hold them together.

Some of what we cover in this 3-part episode:

What community really is, and how organizations get it wrong
The power of online relationships and how they can help us
How the community-builder affects the community
The inner work that goes along with community building, and how that affects brand communities
The conversation that launched a book - the story of Building Brand Communities
The difference between meaningful engagement and empty engagement
Why brand communities? What role do they play in rebuilding our social fabric?
How modern community-building efforts are still being shaped by outdated ideas

Parts 2 and 3 are coming soon!

Head over to theconversationfactory.com/listen for full episode transcripts, links, show notes and more key quotes and ideas. You can also head over there and become a monthly supporter of the show for as little as $8 a month. You'll get complimentary access to exclusive workshops and resources that I only share with this circle of facilitators and leaders.

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I also use the automated transcription feature for my coaching clients to help them get maximum value from our sessions.

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Links

Carrie's Website

Podcast episode: Being a Beginner is Often the Key We Need for Empathy and Creativity

Building Brand Communities, by Carrie Melissa Jones and Charles H. Vogl

The Power of Ritual with Casper ter Kuile

What to Expect When Medicare and Pharma Finally Negotiate Drug Prices