Hospitality is a Feeling - Damon Lawrence

There is a labor shortage in the hospitality industry because it’s not an employee centric industry. Employees work long hours and went from seeing no one in a pandemic to being face to face with guests again.

Hospitality is a feeling you give to your guests. Whether they are in your hotel, restaurant or even your home, it is all about how you treat the guests and put them in a position to succeed.

It’s important to have conversations regarding race in the country. To make a positive change in the world, it starts with what might be an uncomfortable conversation for most.

There needs to be more African American hotel owners and developers. To help achieve this, Damon is working on building up the hospitality program at Howard University.

The hospitality industry is very diverse as a whole, but most of the diversity is sitting at the very bottom. The low entry, hourly jobs are the most diverse, and the further you go up the more the diversity dwindles.

If people listen, take notice, and then take action that could cure a lot of ills in the hospitality industry. This could also benefit society at large.

Hospitality is a Feeling - Damon Lawrence - Episode # 024