Chris Voss is a former FBI negotiator who is using his decades of knowledge to teach others how to negotiate in both life and business. His book Never Split the Difference: Negotiating As If Your Life Depended On It is a Wall Street Journal Best Seller, and Chris is teaching negotiation in classrooms, workshops, and through a popular series on the MasterClass website.

In this episode, the two Chris’s (Do and Voss) talk about how negotiation works, whether it’s on a personal level or in sales. Chris Voss discusses the importance of being a straight shooter, why emotional intelligence is such an important part of being able to talk to someone, and the most important question to keep in mind in negotiating with family - Are you negotiating WITH someone, or AGAINST them? They also discuss the power of the “What” question, The Oprah rule, and the power of different tones of voice in negotiation. There’s SO MUCH to understanding negotiation, and while they couldn’t touch on it all, this episode is a fantastic primer led by a master in the subject.

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