From Data to Diamonds: A Deep Dive into Quality

In this episode of the American Journal of Healthcare Strategy, host Cole Lyons is joined by Tannasia Gonzalez, Deputy Chief Quality Officer at the Jewish Board of Family and Children Services. Tannasia, who prefers to go by 'T', shares her extensive experience in improving quality and client experience in healthcare. She discusses her team's role in data analytics and quality improvement, focusing on how small data can transform healthcare processes. Drawing from her background, particularly her impactful work at an HIV/AIDS clinic, Tannasia emphasizes the importance of listening to clients, front desk staff, and leveraging small data for identifying and solving systemic issues. She also highlights the significance of customer feedback, the role of Six Sigma methodologies, and offers practical advice for getting started with quality improvement projects in complex healthcare settings. Don't miss this insightful conversation enriched with strategies to drive excellence in mental health and social services.00:00 Introduction to the Project00:24 Meet Tannasia Gonzalez01:00 Role and Responsibilities at the Jewish Board01:43 Quality Improvement and Data Analytics02:27 Lean Six Sigma and Organizational Transformation04:30 Understanding Small Data05:07 Impact of Small Data on Healthcare12:32 Challenges and Successes in Quality Improvement14:53 Engaging with Patients and Clients17:02 Getting Started with Quality Improvement22:29 Final Thoughts and Takeaways