Credit unions and smaller financial institutions rely heavily on 3rd party providers for AI solutions. But lack of clarity on regulations is one of the factors hindering the adoption of AI in the industry.

In this episode of One Vision — FinTech Fuse! Theo chat with Elizabeth Osborne, COO of Great Lakes Credit Union, on the strategies and challenges for adopting AI in the financial services industry. Pro tip from Elizabeth: Start with a focused used case and keep it simple; avoid unnecessary and overcomplicated layers of requirements and dependencies. And don’t forget to listen to your members’ feedback!