Management Development Unlocked - Management & Leadership Training Creating Safety in Feedback with Joel Silverstone
On today’s episode of Management Development Unlocked, Eric welcomes Joel Silverstone to the show. Joel is a Senior Professional Skills Facilitator and Coach at The Great Canadian Training & Consulting Company. He joined the company about two years ago because there was a gap in soft skills for a lot of people, so Joel redesigned or created the new soft skills courses, which included everything from time management and delegation to new manager courses, and difficult conversations.
Joel has more than 20 years of experience as a facilitator and speaker on communication skills. In his previous life, he was also a professional actor, and he uses that experience to bring some acting techniques into his training.
In this episode, you’ll hear:
- Why giving feedback is important for new managers, why they need to be comfortable with it, and make it a new part of their behavior.
- How the terminology you use as a manager can create anxiety in your team, what you can do to make the feedback feel safe, and how you can frame it as growth.
- The communication skills managers can use to provide feedback and why listening to your team is crucial.
- The impact giving feedback can have on a team.
- Joel’s answers to Eric’s more personal questions.
Connect with Joel Silverstone:
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Head over to girardtrainingsolutions.com to get a free copy of my eBook, "Advice for a New Manager."
Connect with me on LinkedIn.
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