Humans collaborate, and parrots cooperate..! This is all you need to know about this episode. Our guest is French-Czech consultant David Billouz, who regularly provides ITSM insights via LinkedIn and other platforms. 

David clarifies some key elements of collaboration and cooperation, as well as the need for a phased approach. Somehow, we work parrots into this discussion. Confused. Curious? Then listen on..!  I ask the world’s longest-ever question… 

Some great discussion around the integration of ITSM, Agile, DevOps (C A L M S) and other different elements of a successful, sustainable, converged approach. I said CALMS…